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Products
 Products to help you build a better business, and a better you.
Quantity discounts are available for all items. Call (510) 352-2121 or email contactus@kennettereed.com for pricing information.
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Customer Service 3 CD Bonus Pack: Save 20% ($34.95)
Purchase all three audio CDs and save 20% off the regular price. This CD set includes the following titles: 1) Effective Conversations: Communicating for Optimal Results 2) Developing Mutually Beneficial Customer Relationships and 3) Growing Your Business with Improved Customer Service . Please see the CD descriptions above for more information on each title.
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Delivering Exceptional Customer Service
by Kennette Reed ($7.95)
Illuminates the important connections between service, retention and profitability.
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Ten Commandments of a Customer Focused Company
by Kennette Reed ($5.95, set of 5 cards); 8x10”, laminated
Display for all of your customer service, customer support, or call center staff the principles of service that keep customers coming back for more. Use this handy display piece as a reminder throughout staff/call center areas.
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  Buyer Protection Guarantee
Buyers who pay with PayPal are protected by Kennette Reed & Associates' Buyer Protection Guarantee. If you purchase an item from a PayPal Verified Seller and do not receive your purchased goods, you are entitled to a full refund of the purchase amount up to $5000 per year. The Buyer Protection Guarantee applies whether you pay with a credit card, checking account, or funds in your PayPal account.
Prefer to fax, mail or phone in your order?
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