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Staff Retention
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Audio CD: Your Best Business Year Yet
by Diane Fleck & Kennette Reed ($14.95)
Reach higher levels of business success by using the powerful tools discussed in this recording of a workshop conducted by business experts Diane Fleck and Kennette Reed. With increased levels of pinpoint focus, this can be Your Best Business Year Yet!
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Audio Download: Your Best Business Year Yet
by Diane Fleck & Kennette Reed ($7.95)
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Audio CD: The Impending Employee Exodus: How To Prepare,
How To Retain

by Kennette Reed ($14.95)
Every year for the next 18 years, 4 million Baby Boomers will turn 60. They hold critical organizational knowledge. Within the next two to three years, the beginning effects of this workforce segment's exodus will be experienced. Organizations must consider how they'll develop future leaders, and transfer/retain the intellectual capital they hold. The impending worker shortages means successful Baby Boomer retention and recruitment strategies will be critical components for continued organizational success.
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Audio Download: The Impending Employee Exodus: How To Prepare,
How To Retain

by Kennette Reed ($7.95)
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Audio CD: Effective Conversations: Communicating for Optimal Results
by Kennette Reed ($14.95)
Effectively communicating your ideas, proposals, work plans, or directives is the key to buy-in, follow-through, and implementation. Knowing not only what to say, but how others will receive, interpret, and act upon what you say is critical for communications to deliver desired results. Effective communicators make better leaders, and people more readily follow their lead. This CD provides steps and ideas for managing communications, providing clear directives, setting expectations, and getting results. The first step, understand your audience. Order your CD today!

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Audio Download: Effective Conversations: Communicating for Optimal Results
by Kennette Reed ($7.95)
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Audio CD: Developing Mutually Beneficial Customer Relationships
by Kennette Reed ($14.95)
Hear Kennette Reed provide her no-nonsense approach to developing customer relationships that are win-win. She discusses great customer service, raising the bar, customer relationships that provide benefits for both parties, and what to do when they don't.

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Audio Download: Developing Mututall Beneficial Relationships
by Kennette Reed ($7.95)
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Audio CD: Growing Your Business with Improved Customer Service
by Kennette Reed ($14.95)
Growing your business is about the customers you keep. Hear the excitement of Kennette's live presentation. Learn ways you can begin increasing your company's profitability, and improving the quality of service.

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Audio Download: Growing Your Business With Improved Customer Service
by Kennette Reed ($7.95)
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Buyers who pay with PayPal are protected by Kennette Reed & Associates' Buyer Protection Guarantee. If you purchase an item from a PayPal Verified Seller and do not receive your purchased goods, you are entitled to a full refund of the purchase amount up to $5000 per year. The Buyer Protection Guarantee applies whether you pay with a credit card, checking account, or funds in your PayPal account.


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West Coast Office - Headquarters
655 Lewelling Boulevard, #443
San Leandro, CA 94579
(510) 352-2121
Kennette Reed & Associates
contactus@kennettereed.com
East Coast Office
4002 Highway 78, Suite 530-149
Snellville, GA 30039
(678) 344-6373