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Customer Retention Starts on the Inside


In an industry as competitive as ours, every cost must be examined for ROI. Carelessness with any aspect of our business will negatively affect profitability. Though Business managers and owners watch the details, there are two areas often under scrutinized and managed. They are internal and external customer retention. The costs associated with these areas are often referred to as “hidden costs”. Low retention of either customer type can adversely affect your profitability, and even permanently close your doors...


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West Coast Office - Headquarters
655 Lewelling Boulevard, #443
San Leandro, CA 94579
(510) 352-2121
Kennette Reed & Associates
contactus@kennettereed.com
East Coast Office
4002 Highway 78, Suite 530-149
Snellville, GA 30039
(678) 369-6864