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Your Staff Learns By Example I once read, "Service encounters are moments of truth." The mistake many companies make is not realizing that these moments of truth arise out of both internal and external service encounters. Internal staff encounters exemplify a company's service philosophy. Every time a staff member is disregarded or goes unacknowledged, a message of their unimportance is sent. The result of disrespectful treatment is staff apathy and a lack of caring about how customers are served...  Want to read the complete article? Sign up for our free newsletter today and get immediate access to our complete library of articles, substantial product discounts, pre-release product information, seminar registration discounts, and more. After successful newsletter registration, an article access link will be sent to your registered email address. |
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